Hotel Policies

To help ensure a safe, comfortable, and enjoyable stay for everyone, we kindly ask all guests and visitors to observe the following hotel policies.

Check-In and Check-Out

Standard check-in time is 2:00 PM, while standard check-out time is 12:00 noon.

Early check-in and late check-out may be arranged subject to room availability and applicable charges. Please contact the Front Desk for assistance.

Guest Registration

All guests must present a valid government-issued identification card or passport upon check-in.

Only registered guests are permitted to stay overnight. Additional occupants must register with the Front Desk and will be subject to the applicable extra-person charge, room occupancy limits, and hotel requirements.

Security Deposit

A refundable security deposit is required upon check-in to cover incidental charges, missing items, damage, or excessive cleaning.

The deposit will be returned upon check-out, subject to room inspection and the hotel’s refund procedures.

Room Keycards

A maximum of two keycards will be issued per room upon check-in.

Please return all keycards to the Front Desk upon departure. A replacement fee will apply to lost or damaged keycards.

Cooking and In-Room Appliances

Cooking is not permitted inside guestrooms. Microwaves provided in select rooms are intended for reheating food only.

Non-Smoking Policy

Coro Hotel is a non-smoking property. Smoking is strictly prohibited inside guestrooms, balconies, hallways, restaurants, function rooms, and all other areas of the hotel.

Smoking is permitted only within the designated smoking area located at the 18th-floor balcony.

A cleaning and deodorizing fee of ₱10,000 will be charged for smoking or vaping outside the designated area.

Guestroom Security

Please ensure that your guestroom door is properly closed and locked whenever you enter, leave, or retire for the evening.

An electronic safety deposit box is provided inside the room for the safekeeping of money, jewelry, travel documents, and other valuable belongings.

Energy and Water Conservation

Before leaving your room, please ensure that water taps, lights, televisions, and other electrical appliances are switched off.

Hotel Property

Guestroom furnishings and amenities—including pillows, blankets, towels, bathrobes, appliances, and decorative items—remain the property of Coro Hotel and must not be removed from the room.

Guests may be charged for missing items, damage, excessive cleaning, or any condition that prevents the room from being returned to service through normal housekeeping procedures.

Drinking Water

Two complimentary bottles of drinking water are replenished daily.

For additional orders, please dial 0 from your guestroom telephone.

Windows and Exterior Areas

For your safety, guests are strongly discouraged from opening guestroom windows.

Please do not place or hang clothing, personal belongings, decorations, or other items on windows, ledges, balconies, corridors, or other exterior and common areas of the hotel.

Noise and Disturbance

Please keep noise at a considerate level, particularly inside guestrooms and along hallways after 10:00 PM.

Parties, loud music, excessive noise, and conduct that may disturb other guests are not permitted. The hotel reserves the right to intervene when necessary to protect the comfort and safety of its guests.

Food with Strong Odors

To maintain a comfortable environment for everyone, food with particularly strong or lingering odors should not be brought into guestrooms or common areas.

Please contact the Front Desk when assistance with food storage or disposal is needed.

Housekeeping and Privacy

Please use the Do Not Disturb sign when privacy is preferred.

For guest safety, maintenance, and operational requirements, hotel personnel may need to access a guestroom following reasonable attempts to contact the registered guest.

Visitors

For the security and privacy of all guests, visitors must register at the Front Desk and present a valid government-issued identification card before proceeding to a guestroom.

Visitors are permitted inside guestrooms until 12:00 midnight.

Visitors remaining beyond the permitted hours must be registered as additional overnight guests and will be subject to the applicable extra-person charge, room occupancy limits, and hotel registration requirements.

Registered guests are responsible for the conduct of their visitors while on hotel premises. The hotel reserves the right to deny entry to unregistered visitors or individuals unable to present valid identification.

Prohibited Items and Activities

The following are strictly prohibited on hotel premises:

• Illegal drugs, contraband, and other unlawful substances
• Firearms, explosives, combustible materials, and hazardous chemicals
• Gambling and other illegal activities
• Solicitation in guestrooms, hallways, the lobby, and other common areas
• Human trafficking, exploitation, coercion, or any activity involving minors
• Conduct that threatens the safety, security, comfort, or privacy of other guests
• Any item or activity prohibited under applicable Philippine laws and local ordinances

Approved domesticated pets are permitted only in accordance with Coro Hotel’s Pet Policy and upon completion of the required Pet Agreement Form.

Common Areas

Sleeping, disruptive behavior, and the consumption of meals outside designated dining areas are not permitted in the lobby, hallways, stairways, and other common spaces.

Guests are requested to keep all common areas clean and unobstructed.

Deliveries

Food, parcels, and other deliveries must be received at the hotel’s designated collection area.

Delivery personnel are not permitted to enter guest floors unless authorized by hotel management.

Telephone Services

Long-distance and international telephone calls are subject to applicable per-minute charges.

Please dial 0 for rates and assistance.

Swimming Pool

The swimming pool is open daily from 6:00 AM to 12:00 midnight.

Children below 12 years old must be accompanied and closely supervised by a responsible adult at all times.

Guests must observe all posted pool rules and follow the instructions of hotel personnel. Pets are not permitted inside the swimming pool or pool deck area.

Children

Children must not be left unattended inside guestrooms or anywhere on hotel premises.

Parents and guardians are responsible for supervising children, particularly in hallways, stairways, elevators, the swimming pool, and other common areas.

Children should not be allowed to run, play, or loiter unattended in these areas.

Pet-Friendly Stays

Domesticated pets are welcome in designated pet-friendly guestrooms, subject to availability and the hotel’s Pet Policy.

Guests travelling with pets must complete and sign the Pet Agreement Form and settle the applicable refundable pet deposit.

Pets must be properly supervised and must not cause excessive noise, damage, or inconvenience to other guests. Pet owners are responsible for cleaning up after their pets and for any damage caused during their stay.

Pets are not permitted inside the swimming pool or pool deck area.

Personal Belongings

Guests are responsible for securing their personal belongings during their stay.

Coro Hotel encourages guests to use the electronic safety deposit box provided inside each guestroom. Any loss, theft, or damage should be reported immediately to the Front Desk so that the hotel may provide appropriate assistance.

Lost and Found

Items left behind will be turned over to the hotel’s Lost and Found.

Guests may contact the Front Desk for assistance. Storage periods, identification requirements, and delivery expenses may apply.

Commercial Activities

Guestrooms may not be used for commercial activities, events, professional photography, filming, product selling, or other non-residential purposes without prior approval from hotel management.

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Safety and Security Reminders

Your safety, security, and privacy are important to us. Please observe the following precautions throughout your stay.

Incoming Calls

Calls made to guestrooms may be screened by the Front Desk before they are connected.

Guests expecting a call may advise the Front Desk in advance. Hotel employees will never ask guests over the telephone to disclose passwords, banking information, credit card security codes, or other sensitive personal information.

When in doubt, end the call and dial 0 to verify the caller’s identity with the Front Desk.

Unfamiliar Callers

Do not provide your name, room number, personal details, or payment information to unfamiliar callers.

Anyone claiming to represent the hotel should be verified through the Front Desk by dialing 0.

Visitor Security

Please advise the Front Desk when expecting visitors.

All visitors must register and present valid identification before being permitted access to guest floors. For the safety of our guests, the hotel reserves the right to deny entry to unregistered individuals or anyone unable to provide appropriate identification.

Personal Safety Outside the Hotel

When arranging transportation, currency exchange, tours, or other services, guests are encouraged to use established and reputable providers.

The Front Desk will be pleased to assist with directions, transportation arrangements, and general safety information.

Avoid sharing your hotel room number, travel plans, payment details, or other personal information with unfamiliar individuals.

Emergencies and Evacuation

Please familiarize yourself with the emergency exits and evacuation plan displayed inside your guestroom.

During an emergency, remain calm, follow the instructions of hotel personnel, and do not use the elevators unless advised otherwise.

For emergencies or assistance inside the hotel, please dial 0 from your guestroom telephone or proceed to the Front Desk.

Assistance and Feedback

For assistance at any time, please dial 0 from your guestroom telephone.

We welcome your comments and suggestions as we continue to improve the guest experience. You may speak with the Duty Manager at the Front Desk or email us at info@corohotel.com.

Thank you for choosing Coro Hotel. We hope you have a comfortable, safe, and memorable stay.